Privacy Policy of Pikolo

Effective Date: May 17, 2025
Last Updated: May 17, 2025

Welcome to Pikolo – your one-stop destination for seamless event planning and vendor booking. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and other services ("Platform").

Please read this policy carefully to understand our practices regarding your personal data. By using our Platform, you agree to the practices described herein.

1. Who We Are

Pikolo is owned and operated by Pikolo Events Private Limited, a company incorporated under Indian law, headquartered in [Insert Registered Address Here]. Pikolo provides users with access to event vendors (such as photographers, makeup artists, DJs, etc.) and tools to manage and organize events more efficiently.

For any privacy-related inquiries, contact us at:
📧 pikolo.business.official@gmail.com

2. What Information We Collect

a. Information You Provide Directly

- User Registration: Full Name, Email Address, Mobile Number, Password (encrypted)
- Event Planning Details: Type of Event, Event Date and Time, Venue Location, Guest Count, Budget Preferences
- Vendor Sign-Up: Company Name, Business Address, GST Number (optional), Services Offered, Portfolio, Bank Details
- Payment Information: Tokenized data via third-party gateways
- Customer Support & Feedback: Stored for training and service quality

b. Information Collected Automatically

- Device Information
- Usage Data
- IP Address & Location Data
- Cookies & Tracking Technologies

3. How We Use Your Information

- Provide core services (vendor discovery, bookings, itinerary management)
- Personalize user experience (vendor suggestions, offers)
- Improve the platform (analytics, UI/UX, A/B testing)
- Communicate updates and promotional content (opt-out available)
- Legal and security compliance

4. Legal Basis for Processing

We process your data based on:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interests

5. Who We Share Your Data With

- Vendors (with your request/booking)
- Service providers (hosting, analytics, communication)
- Payment gateways
- Legal authorities (when required)

6. Cookies and Tracking Technologies

Cookies are used for authentication, personalization, analytics, and advertising. Users may disable cookies in their browser settings.

7. Your Rights Over Your Data

- Right to Access, Rectification, Deletion
- Right to Object, Data Portability
- Contact: pikolo.business.official@gmail.com

8. Data Security

We use HTTPS, encryption, secure authentication, and access control. Although we apply best practices, no system is 100% secure.

9. Data Retention

Data is retained while the account is active or as long as required legally or for business needs. After that, it's deleted or anonymized.

10. Children’s Privacy

We do not knowingly collect data from children under 13. If discovered, such data will be deleted immediately.

11. Third-Party Links

We may link to third-party websites. We are not responsible for their privacy practices. Review their policies separately.

12. International Data Transfers

Data may be stored and processed in India. By using our services, international users consent to such transfers.

13. Changes to This Privacy Policy

We may update this policy. Changes will be posted here, and significant changes may be communicated via email or app notification.

14. Contact Information

📧 Email: privacy@pikolo.in
📍 Address: Sector-5, Gurgaon, India, 122001
📞 Phone: +91 9953857599